Last updated 2026. This page is maintained by Caledonian Claims to answer common privacy questions about this website.
Who we are
Caledonian Claims ("we", "us") operates this website. Our postal address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. For any privacy question you can reach us through our contact form.
What we collect
When you submit a claim enquiry we collect:
- Your name, date of birth, home address and postcode
- Your email address and phone number
- Your vehicle registration and vehicle details
- Your electronic signature image
When you use our contact form we collect your name, email, optional phone number and the content of your message.
Why we use it
We use your data to assess your eligibility, prepare your claim file, and pass it to our panel of regulated legal partners so they can act for you. We also use your contact details to keep you updated about your enquiry.
Our lawful bases are your consent (given when you tick the consent box) and our legitimate interests in responding to your enquiry and progressing your claim.
Who we share it with
We share your claim file with the regulated legal partner instructed to handle your claim. We also use service providers who host our website, database, file storage and email delivery on our behalf. We do not sell your personal data.
How we protect it
Data submitted through this site is transmitted over an encrypted connection and stored in access-controlled systems. Signature images are held in private storage that is not publicly accessible.
How long we keep it
We retain claim records for as long as needed to progress your claim and to meet our legal and regulatory record-keeping obligations, after which the data is deleted. Enquiries that do not proceed are deleted once they are no longer needed.
Your rights
Under the UK GDPR you have the right to access your data, correct it, request erasure, restrict or object to processing, request portability, and withdraw consent at any time. To exercise any of these rights, contact us using the form on this website.
If you are unhappy with our response you may complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
This website uses only the cookies and local storage strictly necessary to operate the site and keep your session secure. We do not run advertising trackers on this site. If we introduce analytics or marketing cookies in future, we will ask for your consent first.